Cloud based Call-Center Cloud based Call-Center

Cloud based Call-Center.

Cloud based Call-Center solution enables providers and companies to get full advantage of up-today functionality for call processing service in any well connected to Internet country.

Most demand features already present in our solution:

  • ACW (After call work);
  • ACD (automatic call distribution);
  • Agent performance analytics;
  • Automated surveys;
  • BTTC (best time to call)/ Outbound call optimization;
  • IVR (interactive voice response);
  • Guided Speech IVR;
  • CTI (computer telephony integration);
  • Enterprise Campaign Management;
  • Outbound predictive dialer;
  • CRM (customer relationship management);
  • CIM (customer interaction management) solutions (Also known as 'Unified' solutions);
  • Email Management;
  • Chat and Web Collaboration;
  • Desktop Scripting Solutions;
  • Outsourcing;
  • Third Party Verification;
  • TTS (text to speech);
  • WFM (workforce management);
  • Virtual queuing;
  • Voice analysis;
  • Voice recognition;
  • Voicemail;
  • Voice recording;
  • VoIP device support;
  • Speech Analytics.
Call-Center Call-Center

Send a message

© ASTELNET 2003 - 2024