Cloud based Call-Center.

Cloud based Call-Center solution enables providers and companies to get full advantage of up-today functionality for call processing service in any well connected to Internet country.

Most demand features already present in our solution:

• ACW (After call work);
• ACD (automatic call distribution);
• Agent performance analytics;
• Automated surveys;
• BTTC (best time to call)/ Outbound call optimization;
• IVR (interactive voice response);
• Guided Speech IVR;
• CTI (computer telephony integration);
• Enterprise Campaign Management;
• Outbound predictive dialer;
• CRM (customer relationship management);
• CIM (customer interaction management) solutions (Also known as 'Unified' solutions);
• Email Management;
• Chat and Web Collaboration;
• Desktop Scripting Solutions;
• Outsourcing;
• Third Party Verification;
• TTS (text to speech);
• WFM (workforce management);
• Virtual queuing;
• Voice analysis;
• Voice recognition;
• Voicemail;
• Voice recording;
• VoIP device support;
• Speech Analytics.