Call-Center

Call-Center solution enables providers and companies to get full advantage of up-today functionality for call processing service.

Most demand features already present in our solution:

• ACW (After call work);

• ACD (automatic call distribution);

• Agent performance analytics;

• Automated surveys;

• BTTC (best time to call)/ Outbound call optimization;

• IVR (interactive voice response);

• Guided Speech IVR;

• CTI (computer telephony integration);

• Enterprise Campaign Management;

• Outbound predictive dialer;

• CRM (customer relationship management);

• CIM (customer interaction management) solutions (Also known as 'Unified' solutions);

• Email Management;

• Chat and Web Collaboration;

• Desktop Scripting Solutions;

• Outsourcing;

• Third Party Verification;

• TTS (text to speech);

• WFM (workforce management);

• Virtual queuing;

• Voice analysis;

• Voice recognition;

• Voicemail;

• Voice recording;

• VoIP device support;

• Speech Analytics.