On-Line Support Service

ASTELNET provides Multi Tenant online help desk service and support solutions; enabling companies to improve their support and reduce costs.

On-Line Support Site offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:

• AJAX based Multilingual Rich User Interface;

• Active Directory (LDAP), vBulletin, ModernBill integration;

• ViewShare feature allowing you to guide your clients in realtime;

• Staff to Staff Voice Chats;

• SLA's, Work Schedules and Escalations;

• Detailed Reports and Analytics;

• MS Outlook® Integration;

• Teamwork module allowing you to create shared Events, Contacts and Tasks.

• Demo Support Center

• User Details
  Email/Password: demo@demo.demo/demo

• Demo Staff CP

• Staff Details
  Username/Password: demo/demo