On-Line Support Service On-Line Support Service

On-Line Support Service

ASTELNET provides Multi Tenant online help desk service and support solutions; enabling companies to improve their support and reduce costs.On-Line Support Site offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:

  • AJAX based Multilingual Rich User Interface;
  • Active Directory (LDAP), vBulletin, ModernBill integration;
  • ViewShare feature allowing you to guide your clients in realtime;
  • Staff to Staff Voice Chats;
  • SLA's, Work Schedules and Escalations;
  • Detailed Reports and Analytics;
  • MS Outlook® Integration;
  • Teamwork module allowing you to create shared Events, Contacts and Tasks.
On-Line Support Service

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