Remote Maintenance Service

Our maintenance agreement is built on our belief that pro-active management of your network provides the continuity in your operations and differentiates you in the market place allowing you to focus on your core competencies. We have developed a suite of remote maintenance services that either provide your full 24 x 7 maintenance support, through our fully manned and operational Network Operational Centre (NOC) or maintenance for a specified period of the day.

The Standard Maintenance Services that we offer include, but are not limited to the following:

• Secure (by VPN router) pro-active system management including;

• On-line performance and traffic monitoring of the VoIP gateway;

• Microsoft SQL, MySQL, Postgress Servers Maintenance and Monitoring;

• IVR (Interactive Voice Response) menu programming and recording for English or any other languages;

• Speech Recognition vocabulary programming;

• Billing and Prepaid Phone Card software of ASTERROID® VoIP series.

• Technical liaison with partner carrier(s) and managing configuration changes to ensure interoperability between carriers to limit your downtime;

• We will provide access to a Maintenance engineer on a 24 x 7 basis who will work with you in addressing any technical issues, which may arise;

• Each maintenance request will be provided a ticket and we ensure that our team of qualified engineers address your technical needs to minimise any downtime that you may experience;

• The wealth of knowledge that we carry in our NOC, not only in hardware but also in software management has been a cornerstone of our success and the reason why our customers have excelled in the market.